How can we help ?

Need help or have a question? Check out the FAQs or contact our support.

Orders & Customization

  • Can I order less/more than the quantities listed on the website?

    If you'd like to order more than what's shown, we’re happy to accommodate—just reach out directly for a custom quote.

    Ordering less than the listed minimums isn’t typically possible, as our production processes are optimized for efficiency at scale.

  • What are your minimum order quantities?

    1000 without printing and 2000 pieces per item with printing.

  • What types of customization do you do?

    We offer a wide spectrum of customization, including Structural design, material choices, printing and graphics and creating sensorial unboxing experiences.

  • What finishing options do you offer ?

    We offer a wide range of finishing options to elevate your packaging from embossing to foil stamping and everything else.

  • How do I order a sample pack?

    You can order a curated sample pack directly through our website.

Production, Lead times and Shipping

  • Standard lead time for custom orders

    Our typical lead time for custom orders ranges from 2 to 4 weeks, depending on complexity, material availability, and finishing requirements. For highly specialized packaging, we’ll provide a tailored timeline during the quoting phase.

  • Do you offer warehousing and batch delivery services?

    Yes — we provide flexible warehousing solutions and batch delivery scheduling.

  • Do you ship orders outside of India?

    Absolutely. We ship globally

  • Can I arrange to pick up my order?

    Yes — local pickup is available from our facility.

  • In what form will my boxes be delivered?

    Boxes are delivered flat-packed for efficient transport and storage. If you require pre-assembled units, we can arrange that too.

  • What is your standard delivery time?

    For domestic orders, standard delivery typically takes 3 to 7 business days post-dispatch, depending on location. International shipments may take 7 to 15 business days, subject to customs and carrier timelines.

Payments & Support

  • There is a problem/issue with my order

    If something’s not right, we’re here to fix it. Please contact our support team through the contact us page.

  • What payment methods are accepted?

    We accept UPI, bank transfers, debit/credit cards, and digital wallets.

  • Do you offer volume discount tiers or pricing breaks for large orders?

    Yes — we offer tiered pricing based on quantity brackets. The more you order, the lower your per-unit cost.

  • What’s the best way to reach out?

    You can contact us via email, WhatsApp, or our website form. For urgent queries, WhatsApp is the fastest.

  • Can I meet your team in person?

    Absolutely. We welcome in-person consultations at our studio by appointment. It’s a great way to explore materials, prototypes, and align on your vision.

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